The motto of our company is to provide a satisfactory service to all of our guests. In order to achieve this aim we need to know your opinion. A praise would be a motivation for us to continue our services. And any critic would naturally be a reason for us to improve our services according to the requirements and desires of our guests.
|Please tell ANYBODY what you like about us!
Please tell US what you dislike!
You have been very helpful
You have been very helpful and your website is excellent – we were only going to book 1 hotel with you but you were very helpful so we wanted to give you everything.
I have also recommended you to all my family and friends – my father and mother are coming to Vietnam in July and they will also be booking with you. I have given my father your details so you will hear from him soon.
Thanks again and please pass this email to your management as I am extremely happy with your support, your service and your assistance.
|Mr. Andrew Galloway
Keep up the good job!
You were quick in response. Your webpage contained accurate information on prices and descriptions of the hotel rooms. I really appreciated your quick responses. We got rooms booked within 10-15 minutes by phone. I do however think that your transfer services are overpriced as compared to comparable alternatives.
Travelling with a party of 8 adults and 1 child
|Mr. Tran Phan Kiet
Thanks for the kind and excellent service provided by your travel agent…Will definitely be in touch next time around if we are going to Vietnam again.
Thank you for your assistance
I used your service to book 2 hotels - the Win Hotel in Hanoi and the Thanh Noi Hotel in Hue. I was very happy with both and will stay again in both when next I return to Vietnam.
the Vietnam trip was excellent. The Liberty 2 Hotel was also very good. It's location is ideal for the international traveller - it seems to be in the centre of the city and the closeness of the Ben Thanh markets is very convenient. We found the staff to be most helpful and courteous. Free internet use was a bonus. While we only booked 2 nights through your agency, we liked the Liberty 2 so we extended our stay to a total of 7 additional nights in two blocks.
Your website is very good with detailed maps that can be printed - these are important. The taxi from the airport got lost so we had to show him the map!!
With regard to the tours and other bookings we found that it is far less expensive to book when in Saigon that from Australia. I know you have to make commissions, but the tours offered seem to be far more expensive than those offered, for example, at the Sinh Cafe.
Can I suggest that you contact the Thien An Hotel in Da Lat. We stayed there and it was absolutely top class. Excellent, attentive service, a comfortable, spacious room, a HUGE daily breakfast, free internet, free bicycles and for four nights it cost only 1.3 million dong. Best wishes to you and your company. I hope to return to Vietnam soon.
I would like to thank your company for an excellent job.
Myself and my friends really enjoyed our trip to Vietnam and that includes your service, it was really very good.
Hope to deal with you again sometime in the future.
|Mr. John Critchley
I would like to express sincere appreciation for the assistance in seeking accommodation for me. You have my full praise for your staff professional approach, particularly Ms Linda Hoai, and most of all the follow up to keep your customer inform. This is CLASS SERVICES. You certainly will always have my business whenever i am in Hanoi, either looking for place to stay or go on a tour.
|Mr. Thai Vuong
Good day! Thanks big for your rendered services. All our booking has been completely satisfied. All ordered hotels were good. Tour was unforgettable. Vietnam very much was pleasant. If we will go again to Vietnam, we will address only at your service.
| Russian Federation
We were happy with our Vietnam experience
My husband and I thoroughly enjoyed our Vietnam holiday. In fact, I have suggested this destination to some relatives and friends. And because we were satisfied with your service, we have recommended that they book with you, as well.
Unfortunately, there were some minor problems like the transfers. We did not arrange this with you hoping we could save if we just take a cab. However, in addition to the language problem, the taxi drivers in HCM and HAN airports both tried to overcharge us. After this experience, I have suggested that these airport transfers be arranged wtih you as well since your rates are reasonable.
Lavander Hotel is ideally located in HCM because it was just a few meters from the Market. The room assigned to us was excellent except that it did not have a window. I suggest that this is clearly declared when you confirm the booking. Their buffet breakfast that came with the room was delicious.
My Splendid Star in HAN was not located on a major street and we were surprised when the taxi driver told us that we had to walk down the alley because his cab cannot go thru the street. Again, this information should have been disclosed at the time of booking/confirmation.
The family-run hotel was gracious enough to give us the suite even if we booked only a regular room. This was because I specified a room with window. We had a rather unpleasant experience on our way back to HAN airport. We arranged the airport transfer with the hotel and paid this the night before our departure. Unfortunately, we did not ask, nor did he give a receipt for the payment. While in the cab, the driver told us that we have to pay him for the transfer. After several phone calls, the hotel staff apologized for the mistake. It almost ruined our Vietnam holiday. Over-all, we were happy with our Vietnam experience and promised to go back to visit other provinces.